Refund policy
Refund & Store Credit Policy
Returns & Store Credit We want you to love your Needle & Fiber purchase. If you're not completely satisfied, we accept returns within 15 days of delivery for items in their original, unworn condition with tags attached.
- Final sale and personalized/customized items are non-returnable.
- The Vault items are non-returnable.
- Shipping costs are non-refundable.
- To initiate a return, contact us at support@needleandfiber.com with your order number.
- All approved returns will be issued as store credit only. No cash or card refunds.
Store Credit Store credit will be issued within 3–5 business days of receiving your return, valid for 12 months from the date of issue with no minimum spend required.
- Store credit is non-transferable and cannot be exchanged for cash.
- Credit will be applied automatically at checkout.
Exchanges We currently do not offer direct exchanges. Please return your item for store credit and place a new order.
Non-Eligible Items & Situations Unfortunately, we cannot offer refunds or store credit for:
- Customer spelling or personalization errors.
- Incorrect sizes selected during checkout.
- Color choices selected by the customer.
- Orders submitted with incorrect shipping information.
- Change of mind after production has begun.
If you notice that an error has been made, please contact us via email at support@needleandfiber.com within 24 hours after placing your order. While we cannot guarantee changes once production has started, we will make every reasonable effort to update your order if production has not yet begun.
Damaged or Incorrect Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos at support@needleandfiber.com and we'll make it right immediately. We are committed to making things right whenever an error is our responsibility.